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Utility Outages

Did you experience a power, internet, or cable outage? Claim compensation for your losses now.

Did you know that the US has more power outages than any other developed country? In fact, according to the U.S. Energy Administration, the average utility customer has an average total blackout time of four hours per year.

How can you solve the problem on your own?

But power and internet outages aren't only an inconvenience — they can cost you financially as well.

Whether the outage prevented you from working, caused appliances to break because of a power surge, or spoiled all of the food in your fridge, outages can lead to unexpected losses and expenses that you have to cover.

How Can DoNotPay Help?

DoNotPay can help you get compensated for the outages. The 3 main types of outages we support are:

1. Power Outages

Let DNP file a claim with your energy provider to get reimbursements for your losses.

If you experienced any injuries, lost wages, or significant property damage and can prove your losses, we'll help you file a claim with your energy provider to get reimbursed. While not every claim is guaranteed to result in a reimbursement, the longer your outage lasted and the more evidence you can provide, the higher your chances of success!

The main categories for claims are:

1. Property damage

If the power outage caused any property damage (food spoilage, broken appliances, etc.) you can file a claim with an itemized list of all of the damaged items and request to be reimbursed for each one at its purchased value. Some examples of accepted forms of evidence include purchase receipts, photos of the broken products, credit card statements, and more.

2. Personal injury

If the power outage led to a personal injury, you'll be able to file a claim for any wages you lost as a result of the injury, any medical expenses billed for the injury, and other miscellaneous expenses such as new accommodations needed for the injury. Some examples of accepted forms of evidence include employer verification / payroll stubs for lost wages, and hospital records/medical bills for medical expenses.

2. Internet Outages

Let DNP contact your internet provider to get credits towards your bill.

If you experienced an internet outage, you're entitled to credits towards your bill. Depending on how long the outage lasted, DoNotPay can help you claim refunds by getting those hours waived from your main bill.

3. Cable Outages

Let DNP contact your cable provider to get credits towards your bill.

Similar to internet outages, if you lost access to cable, DoNotPay can help you claim refunds by getting those outage hours waived from your main bill.

Ready to get your money back?

You can file your claim using DoNotPay in less than 10 minutes!

All you have to do is:

1. Go to the Outage Refunds product on DoNotPay.

*2. Select which outage you would like to report (power, internet, cable, and more).

Select your energy provider and enter your account number.
Indicate when the outage started and how long it lasted.
Verify your account information.
If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.
Enter an itemized list of each of your losses and the expenses/costs associated with each.
Upload documents or photographic evidence that proves your losses. Also add the names of any witnesses who can attest to your losses if possible.
Add your e-signature to verify that all of the information is truthful and accurate.*

And that's it! DoNotPay will file the claim on your behalf with your energy provider. You should hear back from them directly via email or phone regarding the status of your claim.

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